Home → TEST → Gemini Automation → Itinerary Code Lookup

1.1. Itinerary Code Lookup

Error Type Error Code Description of Error
Gemini Error G1 This error occurs because the AI examined the HelpSpot ticket and was unable to find a flight itinerary.  In reality, flight information may exist in the ticket, however, it may not be the correct file type or could be formatted in such a way that the AI does not recognize it.
G2 This error occurs whenever the AI successfully identifies a flight itinerary in the HelpSpot ticket, however, for a reason outside of our control it did not extract the flight information in the appropriate format.  Please contact IT if you receive this error code.
Interpret Error I1 This error occurs whenever the AI only identifies a single flight in the HelpSpot ticket.  It may be the case that the employee really only has a single flight (i.e., a one-way trip).  However, it could also be the case that the AI just missed some information.
I2 This error occurs whenever the AI extracted flight details, but failed to return values for one or more of the following:
  • Airline Names
  • Airport codes (e.g., "ORD" for Chicago O'Hare Airport)
  • Flight numbers
 
I3 This error occurs whenever the AI  failed to extract key flight departure/arrival times, or the times output by the AI were in an unexpected format for reasons outside of our control.  The expected time format is:  YYYY-MM-DD HH:MM AM/PM.

Example:  2025-02-18 11:11 AM
Insert Error N1 This error occurs when one or more airport codes extracted from the flight itinerary by the AI could not be found in the database. For example, airport code "ORD" will match with Chicago O'Hare airport in the database. Meanwhile, the code "ORZ" will not match with any airport in the database; it is not a code used by any known airport.  When this occurs, it could be because:
  • The AI misread the airport code. For example, it sees the letter "E" but interprets it as a "B."
  • The airport code is actually valid, however, we have not yet put that airport into the database so it is unable to be found.

When this occurs, please research the airport code.  If it turns out the airport code actually belongs to a valid airport, please reach out to IT so we can add that airport to the database to prevent this from happening again.
N2 This error occurs because after interpreting the information extracted from the flight itinerary, the flight details could not be associated with any show that is currently setup on the CAARs screen.  
  To determine which show a given flight itinerary pertains to, the following logic is used:  
  • We first isolate the "To Show" leg of travel and extract the arrival airport code as well as the arrival date and time.
  • We check that the arrival airport code matches an airport found in the set of approved airports for a given show (setup via CAARs).
    • Example: For a Chicago show, approved airports may be "ORD" (O'Hare) or "MDW" (Midway)
  • We also check that the arrival date/time is within 4 days of the date/time the show's setup crew is expected to arrive (setup via CAARs).
 
  When a flight itinerary cannot be matched to a show using the above logic, this error is raised.  The cause of this could be because:  
  • The show the flight pertains to has not yet been setup in CAARs, or it may have been entered incorrectly.
  • The employee booked a flight that did not adhere to the travel requirements (e.g., they land at the wrong airport or on the wrong date/time).
N3 This error occurs because the employee/worker a given flight itinerary belongs to could not be found amongst the list of workers assigned to work a given show (setup via CAARs).  For example, if "John Doe" had a flight itinerary that was tied to a show in Chicago, but "John Doe" had not been included as one of the workers assigned to work the Chicago show, then this error would occur.  This could be because:
  • The employee/worker was not assigned to work the show via CAARs.
  • The worker's name extracted from the itinerary does not match the name we have for them in our database.
 

This page was: Helpful | Not Helpful